How Runtiva SMS opt-in works

Last updated July 27, 2026

Runtiva collects consent for text messages inside the Runtiva mobile app, after a user has verified their phone number. This page documents every way a user can opt in, shows each screen, and reproduces the exact disclosure text displayed to them. It is published so that our messaging program can be reviewed without needing to install the app or create an account.

Runtiva never buys, rents, or imports phone numbers from any third party. Every number in our messaging program was provided by its owner through one of the three paths below.

Runtiva runs two separate messaging programs — account & transaction texts, and promotional texts — and collects a separate, independent consent for each. Both are unchecked by default, neither is required to create an account or to play, and agreeing to one never enrolls a user in the other. Each can be turned off on its own, at any time.

Opt-in path 1 — signing up

On the Complete Profile screen — the final step of creating a Runtiva account, reached after phone number and one-time-passcode verification — the user is shown two separate SMS consent checkboxes. Both are unchecked by default, both are separate from accepting the Terms of Service, and neither is required to finish signing up or to play. Ticking one does not tick the other.

The first checkbox — account & transaction texts — reads, word for word:

The second checkbox — promotional texts — is agreed to separately and reads:

Opt-in path 2 — notification settings

An existing user can turn messages on or off at any time in the app under Profile → Notification Settings. The two programs have two separate toggles, each of which opts in and out of that program only.

The two rows read:

Turning either toggle on does not by itself grant consent. First a confirmation sheet appears carrying that program’s own disclosure, and consent is recorded only when the user taps Turn On. Tapping Cancel or dismissing the sheet leaves the user opted out. The two sheets are shown separately and describe only their own program.

The account & transaction sheet reads:

The promotional sheet reads:

Opt-in path 3 — replying START

A user who previously opted out can rejoin by replying START to any Runtiva message. These three are the only ways a number is enrolled in this messaging program — there is no paper form, no point-of-sale capture, and no verbal enrollment.

Phone numbers collected elsewhere on runtiva.com — for example the one-time passcode used to confirm an account deletion request — are used only for that single verification, are sent through a separate one-time-passcode service, and are never enrolled in account-notification or marketing messaging.

What we send

Each program is sent only to users who consented to that program. A user who agreed to account texts and not to promotional texts receives account texts only, and the reverse.

• Account & transaction texts — contest entry confirmations, lineup-lock reminders, match-start alerts, results notifications, responsible-gaming notifications, and account-security alerts such as new sign-in notices. Sent only to users who ticked the account & transaction consent.
• Promotional texts — new contest announcements, special-event promotions, and re-engagement offers. Sent only to users who ticked the promotional consent.

Message frequency varies, typically 1–3 messages per week, capped at one message per day per user. Message and data rates may apply. Recipients are Runtiva account holders in the United States who confirmed they are 18 or older (19+ or 21+ where required by state law) when creating their account.

How users opt out

Reply STOP to any message to cancel at any time, or turn off Account & Transaction Texts or Promotional Texts in the app. Each program is opted out separately, so a user can stop promotional texts while continuing to receive account texts, or the reverse. Reply HELP for assistance, email support@runtiva.com, or visit Help & Support.

Your information

Runtiva does not share, sell, rent, or lease mobile phone numbers collected for SMS communications with third parties for marketing or promotional purposes. Numbers are shared only with our SMS service provider to deliver the messages a user consented to receive, and as otherwise required by law.

Full details: SMS Terms & Conditions · Privacy Policy · Terms & Conditions