Runtiva SMS terms & conditions
These terms govern the Runtiva text-message program operated by Runtiva Inc. By opting in you agree to them. They apply in addition to our Terms & Conditions and Privacy Policy.
What the program is
Runtiva sends two categories of text message to account holders who have opted in:
- Account notifications — deposit and withdrawal confirmations, contest entry confirmations, lineup-lock reminders, match-start alerts, results notifications, responsible-gaming notifications such as deposit-limit warnings, and account-security alerts.
- Marketing — new contest announcements, special-event promotions, and re-engagement offers.
Messages are recurring and sent by an automated system. Consenting to them is not a condition of registering for, purchasing, or playing on Runtiva.
How you opt in
There are three ways to join, all of which require your active consent:
- Tick the SMS consent checkbox on the final step of signing up in the Runtiva mobile app. It is unchecked by default and separate from accepting our Terms of Service.
- Turn on Allow SMS Notifications in the app under Profile → Notification Settings, then confirm on the disclosure sheet that appears.
- Reply START to any Runtiva message if you previously opted out.
You can see exactly what these screens look like on our SMS opt-in page. Runtiva never buys, rents, or imports phone numbers from third parties — every number in the program was given to us by its owner.
Message frequency and cost
Message frequency varies, typically 1–3 messages per week, capped at one message per day per user. Message and data rates may apply — Runtiva does not charge for the messages themselves, but your mobile carrier may charge you for sending or receiving them according to your plan.
Opting out and getting help
Reply STOP to any Runtiva message to cancel at any time. We will send a single confirmation and then stop messaging you. You may also turn SMS off under Profile → Notification Settings in the app. Opting out of texts does not close your account or stop email and in-app notifications.
Reply HELP to any message for assistance, email support@runtiva.com, or visit Help & Support.
Carriers and delivery
Supported carriers include AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, U.S. Cellular, MetroPCS, and others. Carriers are not liable for delayed or undelivered messages. Delivery is subject to your carrier's network availability and is not guaranteed.
Eligibility
The SMS program is open to age-verified Runtiva account holders in the United States who are 18 or older (19+ or 21+ where required by state law). You must be the subscriber of, or authorized to use, the mobile number you enroll. If your number changes, update it in the app or opt out so a message is not sent to someone else.
Your information
Runtiva does not share, sell, rent, or lease mobile phone numbers collected for SMS communications with third parties for marketing or promotional purposes. Mobile phone numbers are shared only with our SMS service provider for the sole purpose of delivering the messages you consented to receive, and as otherwise required by law. See our Privacy Policy for full details.
Changes to these terms
We may update these terms from time to time. The revision date at the top of this page always reflects the current version, and continuing to receive messages after a change means you accept the updated terms.